How to guide for Hospices

1. How do I register for a job-poster account?

Recommended: Use a shared inbox

To post a vacancy, you’ll need to register for a recruiter account:

  • Go to the Post a Jobs page.
  • Complete the short registration form.
  • Once registered, you’ll be able to login
We strongly advise using a central/shared email inbox (e.g. jobs@yourhospice.org.uk) when creating your account.
This ensures:
  • All purchased credits and bundles remain correctly linked to your central organisational account.
  • Credits cannot be transferred between accounts, so this avoids issues if staff leave organisation, are on annual leave etc. 

2. Can we add more team members to our account?

Yes.
Once logged in to the portal, your organisation can:

  • Add additional users 
  • Manage who has posting access

This allows teams to work from one central account and access credits, while having individual logins under that account.

 

 

3. How do we post a job?

Once logged in, you will see your portal which will look like this:

  1. Navigate to Post a job 
  2. If this is your first time posting on the site, and you haven't purchased a bundle or credit before, then head to Purchase Credits and complete the short form to raise the request. A member of our team will issue you with the required credits needed to post your vacancy and an invoice will be raised by our finance team.
  3. If you purchase a bundle, all credits will be allocated to your account at once, and you will be able to track your usage under Credit History. If you purchase a single credit, only that 1 credit will be applied to your account.
  4. Please allow up to 24hr for credits to appear in your account, although we aim to do these same day.
  5. You will receive an email confirming the credit allocation to your account. Log back in to proceed with posting a job.
  6. Enter the job details provided in the Post a Job form.
  7. Submit the listing!

You’ll receive a notification when the vacancy has been submitted.

If you are paying by invoice, your finance contact will receive an invoice afterwards.

4. What happens when candidates click “Apply”?

The Apply button will always direct candidates straight to your hospice’s own website or application portal.
Hospice UK does not collect candidate information or store applications.

This ensures:

  • You remain in full control of your recruitment process
  • All applications go to the correct internal system

5. What image should we upload?

To give your vacancy maximum clarity and professionalism:

  • Upload a high-quality version of your hospice logo
  • Avoid low-resolution or overly detailed images that shrink poorly
  • Ensure the logo is recognisable when displayed as a small icon alongside your vacancy

Tip: Use a PNG file with a transparent background if possible.

6. How do we write a strong job description for the Jobs Board?

A good job description is clear, factual and concise, and avoids unnecessary jargon.
Use these principles:

Be clear about the role

  • Use a straightforward job title (e.g., Staff Nurse – Inpatient Unit).
  • Outline key responsibilities using short, plain-English statements.

Lead with your hospice’s mission

Candidates in hospice and palliative care are purpose-driven — highlight your values and the impact of your work.

Explain what makes your hospice unique

Share facts such as:

  • Any programmes
  • Training and development opportunities
  • Team culture

Be transparent about benefits

Specify:

  • Pay bands or salary ranges
  • Flexible working options
  • Travel reimbursement
  • Health/wellbeing schemes

Keep the application process simple

Avoid overly long or complex steps — candidates value clarity and ease.

7. How do job credits and bundles work?

Your organisation needs job credits to publish listings.
These can be:

  • Purchased individually
  • Purchased as bundles (ideal for regular recruitment)

Credits attach to the account that purchased them and cannot be moved, which is why shared inbox registration is recommended.

You can:

  • Pay by invoice

8. Can we save draft jobs?

Yes.
You can:

  • Save a vacancy as a draft
  • Return later to complete or publish it
  • Find your drafts in Manage Vacancies

If you attempt to post without credits, the job will remain in draft until credits are added.

9. Will we be notified when a job goes live?

Yes.
You’ll receive an automated email confirming:

  • Your job has been submitted

10. Best Practice Summary for Job Posters

Register using a shared inbox

Ensures credits remain centralised.

Add additional users under your main account

Keeps your account organised and future-proof.

Upload a clear, professional logo

Strengthens your hospice brand.

Write simple, factual and compelling job descriptions

Helps candidates quickly understand the role.

Be explicit about benefits and working conditions

Attracts stronger applicants.

Ensure your application page is clear and accessible

The Apply button directs candidates to your website.